The only solution is to stop using their service.
I was reimbursed $5 for the 2 missing avocados from earlier in the week, which I appreciate. I was not reimbursed $18 for receiving the incorrect poundage and therefore the wrong size box for 3 weeks, which is what I expected.
The customer service reply says that their website is correct about the amount of produce I should be expecting. Yet they essentially said that what I am experiencing will not change, which is what I needed to know. Their explanation for my 6-pound box is that I opted out of potatoes and they replaced it with lettuce. Let's break this down...
I might have loved them. The produce is high quality and very fresh, and I'd recommend it on those terms. The delivery guy actually shuts the gate on his way out... thank you awesome delivery guy! The customer service replies are prompt, friendly, and easy.
I just think I would have preferred them more if I was not a scientist with a frugal streak and an unbending sense of justice/fairness, because I would not have been weighing everything to figure out if I was getting what I was paying for... which I am not. Doorstep Farmers doesn't help me complete my goal of finding a variety of affordable-for-us organic produce, and the falseness in advertising is the same as a lie to me.
So long, but thanks for all the beets.
The other options may be better?
Doorstep Farmers was $29 for the 6.75 to 10 pounds I was getting delivered.
For $20 at the local farmer's market and a 1-mile drive or walk this weekend, or $20 for the Buttercup CSA plus 1 mile of travel next month, I can't wait to see what I find.
What have I taken away from this?
In any case, I have learned my lessons:
1) If I want to increase my organic veggie intake and variety, a CSA is a really fun option.
2) Don't just assume that a company is giving you what they claim to be giving you.
3) Science makes me unable to be blissfully ignorant at times... it is probably for the best, but can ruin a fun thing.
4) I love steamed beets!
I was reimbursed $5 for the 2 missing avocados from earlier in the week, which I appreciate. I was not reimbursed $18 for receiving the incorrect poundage and therefore the wrong size box for 3 weeks, which is what I expected.
The customer service reply says that their website is correct about the amount of produce I should be expecting. Yet they essentially said that what I am experiencing will not change, which is what I needed to know. Their explanation for my 6-pound box is that I opted out of potatoes and they replaced it with lettuce. Let's break this down...
- My box was 6.75 pounds, if you count the 0.75 pounds of missing avocados.
- Regular boxes got 1.25 pounds of potatoes. Since I get a veggie-only box, let's say that they doubled that, for 2.5 pounds.
- I received two lettuces for a total of almost 2 pounds, so I'll give the benefit of the doubt and say that 2.5 pounds of potatoes was replaced with 1 pound of lettuce.
- This means that my 6.75-pound box would have normally been (+2.5 potato, -1 lettuce) 1.5 pounds more, or 8.25 pounds. That is still not the minimum of 10 pounds.
- Considering that the first box (both fruit and veggie, and a normal weight for what everyone received) was 8.7 pounds, and the second box was 10 pounds, the pattern suggests that I should expect to only receive the minimum advertised amount at the most.
I might have loved them. The produce is high quality and very fresh, and I'd recommend it on those terms. The delivery guy actually shuts the gate on his way out... thank you awesome delivery guy! The customer service replies are prompt, friendly, and easy.
I just think I would have preferred them more if I was not a scientist with a frugal streak and an unbending sense of justice/fairness, because I would not have been weighing everything to figure out if I was getting what I was paying for... which I am not. Doorstep Farmers doesn't help me complete my goal of finding a variety of affordable-for-us organic produce, and the falseness in advertising is the same as a lie to me.
So long, but thanks for all the beets.
The other options may be better?
Doorstep Farmers was $29 for the 6.75 to 10 pounds I was getting delivered.
For $20 at the local farmer's market and a 1-mile drive or walk this weekend, or $20 for the Buttercup CSA plus 1 mile of travel next month, I can't wait to see what I find.
What have I taken away from this?
In any case, I have learned my lessons:
1) If I want to increase my organic veggie intake and variety, a CSA is a really fun option.
2) Don't just assume that a company is giving you what they claim to be giving you.
3) Science makes me unable to be blissfully ignorant at times... it is probably for the best, but can ruin a fun thing.
4) I love steamed beets!
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